Contact Us
Thank you for stopping by. Whether you have a question, a suggestion or have spotted something that does not look quite right, this page explains how to reach the team behind the site and what to expect once you do.
The Best Way to Reach Us
Email is the quickest and most reliable way to get in touch. Please write to [email protected] and a member of the team will read your message personally. There is no automated chat system or phone line, so every reply comes from a real person.
What You Can Contact Us About
There is no such thing as a silly question. Messages tend to fall into a few broad groups:
- Corrections: if a detail on the site seems outdated or inaccurate, please tell us which page it is on and what you believe the correct information is.
- General questions: if something on a page is unclear, ask and a plain-English explanation will follow.
- Feedback: ideas for new topics, comments on layout, or thoughts on what would make the site more useful are always welcome.
- Partnership or media enquiries: include your name, the organisation you represent and a short summary of your proposal.
Helping Us Help You
A few simple details make it much easier to give you a useful answer:
- A clear subject line, such as "Correction request" or "Question about a page"
- The web address of the page you are referring to, if relevant
- A short description of your question or concern
Please do not send passwords, bank details or copies of identity documents. Nobody from the team will ever ask you for this kind of information by email.
When to Expect a Reply
Most messages receive a response within two to three working days. During busy periods or UK bank holidays it may take a little longer, but every message is read. If your question involves checking facts, the reply may take slightly more time so that the answer is accurate rather than rushed.
How Your Information Is Handled
Any details you share are used only to respond to your message and are never sold or passed on for marketing. You can read more about how personal information is stored and protected in our Privacy Policy. For the rules that apply to using this website and its content, please see our Terms of Use.
A Final Note
Reader feedback genuinely shapes how this site grows and improves. If something helped you, confused you or could be explained better, we would be glad to hear from you. Thank you for taking the time to get in touch.